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place ORDERs BY MIDNIGHT MONDAY, delivery in st francis bay & THE JBAY GREEN ROOM COLLECTION POINT thursday afternoons

Refund And Returns Policy

Thank you for shopping with The Green Box. We strive to provide our customers with high-quality products and services. If for any reason you are not satisfied with your purchase, we offer a refund and returns policy that allows you to return the product and receive a refund or exchange the product for a replacement.

  1. Eligibility for Returns

    You may be eligible to return a product if:

      • The product is defective or damaged upon receipt.

      • The product is incorrect or does not match the product description on our website.

      • You received the wrong product.

    To be eligible for a return, the product must be unused and in the same condition as when you received it, and it must be returned in its original packaging.

  2. Timeframe for Returns

    You have 24 hours from the date of delivery to request a return. If 24 hours have passed since the date of delivery, we will not be able to offer a refund or exchange.

  3. How to Request a Return

    To request a return, please contact us at catherine@greenboxorders.co.za or 076 777 2241. Please include your order number, a description of the problem with the product, and photos if applicable.

  4. Refunds

    Once your return is received and inspected and you are happy or unhappy with our service then please let us know via email or WhatsApp.

    If you receive a defective or incorrect product, we will exchange it for a replacement. To request an exchange, please contact us at catherine@greenboxorders.co.za or 076 777 2241. Please include your order number, a description of the problem with the product, and photos if applicable.

  5. Shipping Costs

    We do deliver for free and we are happy to bring you a replacement or a refund within 24 hours of you contacting us with your concern/problem.

  6. Contact us

    If you have any questions or concerns about our refund and returns policy, please contact us at:

    The Green Box
    Address: 12 Malaga Place, St Francis Bay, 6312
    Email: catherine@greenboxorders.co.za
    Phone: 076 777 2241

Thank you for your support

Kind regards
Catherine Falconer
Director
The Green Box