Thank you for shopping with The Green Box. We strive to provide our customers with high-quality products and services. If for any reason you are not satisfied with your purchase, we offer a refund and returns policy that allows you to return the product and receive a refund or exchange the product for a replacement.
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Eligibility for Returns
You may be eligible to return a product if:
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The product is defective or damaged upon receipt.
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The product is incorrect or does not match the product description on our website.
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You received the wrong product.
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To be eligible for a return, the product must be unused and in the same condition as when you received it, and it must be returned in its original packaging.
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Timeframe for Returns
You have 24 hours from the date of delivery to request a return. If 24 hours have passed since the date of delivery, we will not be able to offer a refund or exchange.
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How to Request a Return
To request a return, please contact us at catherine@greenboxorders.co.za or 076 777 2241. Please include your order number, a description of the problem with the product, and photos if applicable.
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Refunds
Once your return is received and inspected and you are happy or unhappy with our service then please let us know via email or WhatsApp.
If you receive a defective or incorrect product, we will exchange it for a replacement. To request an exchange, please contact us at catherine@greenboxorders.co.za or 076 777 2241. Please include your order number, a description of the problem with the product, and photos if applicable.
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Shipping Costs
We do deliver for free and we are happy to bring you a replacement or a refund within 24 hours of you contacting us with your concern/problem.
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Contact us
If you have any questions or concerns about our refund and returns policy, please contact us at:
The Green Box
Address: 12 Malaga Place, St Francis Bay, 6312
Email: catherine@greenboxorders.co.za
Phone: 076 777 2241
Thank you for your support
Kind regards
Catherine Falconer
Director
The Green Box